Refund Policy
Refund Policy
At Vantory, your satisfaction is our priority. We offer a straightforward refund policy to ensure you shop with confidence.
Eligibility
You may request a refund within 7 days of receiving your order if:
- The product is defective or damaged
- You received the wrong item
- The product doesn't match the description
- You're not satisfied with your purchase
Refund Process
- Contact Us: Email our support team with your order number and reason for return
- Return Authorization: We'll provide return instructions and a prepaid label (for defective items)
- Ship the Item: Pack securely and ship using the provided label
- Inspection: Once received, we'll inspect the item (1-2 business days)
- Refund Issued: Your refund will be processed to the original payment method within 5-7 business days
Refund Amount
- Full Refund: For defective, damaged, or incorrect items (including original shipping)
- Product Refund: For standard returns (original shipping not included)
Non-Refundable Items
The following items cannot be refunded:
- Items returned after 7 days
- Used or damaged products (unless defective)
- Items without original packaging
Questions?
If you have any questions about our refund policy, please contact our support team. We're here to help!